Despite many calls to customer service, I still don't have everything. Manuals and User Guides for Renogy Rover 40A. Welcome to The Autohaus of Bellingham. Nothing!!! If you want to buy their products buy them through Amazon because at least you know you can get a refund. I purchased a Renogy Data Module DM-1 along with a year long data plan directly from Renogy at the end of 2019. Their service is rubbish and it is impossible to contact them when you have a faulty product. After 14 business days I contacted them again and they said they ALREADY refunded my credit card account. Have not tested it yet. Only thing drawing current every day is my fridge (engle 40qt dc on low). Where would you like us to send the replacements. Their website still has the manual for it, but not the product itself. https://images.homedepot-static.com/catalog/pdfImages/87/872309fe-d235-4555-b52c-4ab6afc9b96b.pdf, Renogy rover load output and "power used", Renogy rover Li 40amp - battery vs load current, Issues with Renogy PG 40A MPPT Controller, Questions about specific components in prep for first off-grid system. I couldn't tell you about their product because I NEVER received it. ... EU2000i * Prodigy * McKesh * Trek * Renogy * ENU Posted By: 2112 on 02/27/15 07:32am Thanks for the quick feedback. As for the charge controller, that's a fraud in itself. HORRIBLE customer service. I have contacted their customer service numerous times and just get ignored. They did pay for the shipping, but not the packing. Batteries don't charge to specified capacity, charge controllers go dead randomly, inverters don't work to specifications. Won't they be surprised!!!!! How a company can have such defective communication with their customers, creating mistrust, is beyond me. You can contact us by phone at . I TRIED to purchase a 300 watt solar kit back in August. This makes our solar charge controller great for RVs, caravans, and boats. You can see the Outback/Renogy Rover README for using the program with outback or renogy products. They will take back their product AND keep your money. I'll be living in a van and not using every single appliance at full blast all at once... he still insisted I would need (27) 100W solar panels... After two hours on that call, I hung up and called back.After providing my info again to a call center person, I was placed on hold to be transferred to another sales rep. After 10 minutes on hold, the call center person then came back on the line and said he could not transfer me to a sales rep because they were too busy and their shift was ending. Aside from the convenience of monitoring and adjusting your system from your smartphone, th… I have the large (non portable) model for home and the 220 for the road. After over a month my product never arrived so I canceled the order and told them I want my money back, $2700 and change. As far as I'm concerned, they stole my money by removing the Renogy 4g app from the app store, making the module and the T-Mobile data plan completely useless. Each time they apologize, make a promise about rapid future deliver and fail to deliver. Kept telling me that they were looking at the problem. Maybe this is due to the positive ground of the unit. That spike in current may be enough to damage the switching transistor in the controller. Absolutely no real customer support. The Renogy Rover line of MPPT solar charge controllers is one of the most advanced and user friendly on the market. Meet the Renogy BT. Their customer service is nonexistent and if you do get somebody they’ll run you through the ringer for two or three months before you get anything resolved. Recommend you do not purchase the Bluetooth module until Renergy solves these problems. The module never worked for any a minute of the entire year. I asked if there was another meter that would work with the commander. if there is a load or a charge on the battery. Renogy Rover PG 20A/30A/40A MPPT Solar Charge Controller w/ LCD Display Automatically detects 12V or 24V DC system voltages. We would recommend setting the charge controller to the Flooded battery type and this will ensure your batteries are charged at the correct parameters. Pair this charge controller with the Renogy BT-1 and Renogy BT app to view your system's performance in real time and make parameter changes straight from your smart device. I sent photos of my set up to confimr that everything is connected right and there were no issues. Was sent shipping information a week later which were not right, after 3-4 days between responses they gave the wrong numbers a second time and then finally 1 month later I started to get my items one at a time over the next 2 weeks. Can only call USA (no contact in Oz), but they are just a post box. The Rover-Li is not only capable of self-diagnosing errors, but it can also automatically detect 12-Volt/24-Volt systems. Can the controller only handle resistive loads? Shop somewhere else. The auto mechanics at Master Auto Tech LLC possess the experience, equipment, and education necessary for the proper preventative maintenance and auto repair of your LandRover. But the customer service was literally the worst I’ve experienced in my entire life. Lot of (1) Manufacturer: N/A; Model: 40AMPPT Charge Controller; Serial: N/A; Vintage: N/A; Renogy Rover Controller, N/A Located at Kona, Kailua, Hawaii, United States 96743 #manu SAM ID: 9888de89-2175-4914-a286-d1f2232335fc I bought 4K worth of equipment from renogy, which seems to be all great quality so far. He charges your card and does not have stock to ship. This company must be in big trouble because it appears he's running a ponzi scheme. If you're ok with 3 months of torture, by all means, buy Renogy. Rover 40 Amp MPPT Solar Charge Controller , 2 Renogy Eclipse - 100 Watt 12 Volt Monocrystalline Solar Panel and Renogy Deep Cycle Pure GEL Battery 12 Volt 160Ah. Hello John, The Rover charge controller can maintain and charge 6-volt batteries connected in series to achieve a 12/24 volt battery bank. Probably should have spent more and got a Samlex or Xantrex. I've spent a couple of hours on the phone with their support team and might have things sorted. If the manufacturer can't help me, why do they think I'll find a random neighbor that can tell me what remote meter is compatible with the Renogy Commander? The displays are horrible. Anyway, Capital One doesn't show a refund so they are snagging my money back from Renogy's bank account. That seems hard to believe. Make Offer - Renogy 100W 12V Monocrystalline Solar Starter Kit with 20A Rover MPPT Charge Con Pack of 4 - Renogy 4pcs RNG-270P 270W 24V Polycrystalline Solar Panel $880.00 I called Renogy to see if they could offer me a kit with my specific needs for a 200W solar panel system (the only kits online are variations of 100W systems). With its advanced MPPT charging technology, your batteries will be protected from discharging and over-charging. Integrating highly efficient PWM charging, the Wanderer increases battery life … Thank you for your responses, gents. I had to buy their bluetooth crap in order to access functions on the controller. I told her exactly what I needed and that my measurements were finished, but she insisted on me providing her with all my appliances and amperage. I bought the things 8 years ago and I should still have packing?That was in late September. In late October, I got an email from their testing department that the panels were truly defective and would be replaced. He told me they don't sell it anymore. Emails not answered. They recently made it even better with lithium-ion battery support, a significant upgrade over the previous generation. 08-25-2017, 08:45 AM . They don't answer the phone or email. does one hook an inverter directly to the battery ? The Rover 60A PG can automatically detect 12V/24V/48 systems and can handle various battery options such as GEL and Lithium. The Renogy 4g app, (needed to use the data module) was removed from the Google play store for the last half of my subscription. Answer. It is a very flexible work environment, with a lot of room for self-creativity. I purchased 2 100x mono panels from Renogy 8 years ago. I ordered and paid for my order. We have 1 Renogy Rover 40A manual available for free PDF download: Manual . IE turn off your phone, reset the network settings. They said they shipped it but the FedEX tracking site only indicated "shipping label created". After waiting on hold for over 40 minutes, the woman who answered the call was simply an information-gatherer before being transferred to the sales rep. I will act on them, and do some more research, as suggested. Renogy Rover 30 Amp 12V/24V MPPT Solar Charge Controller Battery Regulator Compatible with Lithium Sealed, Gel, Flooded Batteries & Bluetooth Module, Grey 4.3 out of 5 stars 55 CDN$190.04 Renogy Rover Wiring Diagram from static-assets.imageservice.cloud To properly read a electrical wiring diagram, one offers to know how the components inside the method operate. I've also included a picture of where my van is parked and of the weather conditions when I took all the photos. If you do run into problems like mine, save your time and don't try to resolve them with Renogy Customer Service. Is this problem solved on other Renogy units? For a better experience, please enable JavaScript in your browser before proceeding. I still stand by my original "company in trouble comment" Anyways, a very unpleasant experience overall. Maybe it's a language problem. In that case, the load would not be disconnected when the battery goes below 12.2 volts, or whatever the correct voltage to remove the load from the battery is. Anyway that is the only problem I have ever had the WeberQ and Weber fixed it pronto. 1. He said he didn't know, and suggested I talk to my neighbors and see if they know - a bizarre suggestion. I contacted Renogy for replacements under warranty. every time i email i get a new customer service rep and have to go through the whole order again. Zero CS! Free Shipping! The manual says there's an optional MT-50 remote tracer meter. Their bluetooth gizmo won't even plug into their own charge controller. The Rover MPPT charge controller has a reactivation feature to awaken a sleeping lithium battery. Brand new 100A lithium battery (Oct 2020): Looses full charge in seconds. We specialize in BMW, Audi, Range Rover, Mercedes and More! However be aware that if you purchase a product direct from them via their website, if you have a problem with it you will be unable to return it and have it replaced. Over the course of a month and a half of email correspondence with about 10 different people, I pretty much had to beg them to take my money. These clowns are very incompetent and don't know how to run a business. ", these filth dont answer the phone, theyre trash, their service is trash. I was never offered a refund or any kind of compensation. Compatible with the Renogy Wanderer-Li, Adventurer-Li, and Rover-Li Charge Controllers, the Renogy DM-1 Data Module connects your solar setup to the internet, allowing you to receive real-time data on-the-go. I can not get in touch with anyone for refund/return.Buyer beware!! I don 't recommend doing business with Renogy. I will NOT be doing business with Renogy. Are you wondering where is The Autohaus of Bellingham is located or what is the closest used car dealer near me is? Okay, here's your tracking number. Compare Land Rover Range Rover complaints, problems, & worst model years. Customer/Warranty Service is Unacceptable. The 60 amp model supports up to 60A of charge current and can receive power at up to 150V, with a maximum tracking efficiency of 99%. Earlier this year, their power production fell to nearly zero. Defective. Fair Trading next ??? Check out Renogy's Rover 20 Amp MPPT Solar Charge Controller. The protection circuit of lithium battery will typically turn the battery off and make it … On page 11 of the pdf manual for the Rover 20 Amp 12V/24V DC Input MPPT Solar Charge Controller, it states âDo NOT connect any inverters or battery chargers into the LOAD TERMINAL of the charge controller.â. Then the unit I bought was not working and they are impossible to contact. Power to the back and nothing to the batteries. And no physical location for the company provided. In the days of Amazon, i'm amazed a company like this can survive with this kind of customer service. Renogy Rover Controller for auction. This was the setup I was thinking about. You must log in or register to reply here. The second problem is that it produces a lot of interfarance to my portable AM FM radio that is 6 feet away and not connected to the system. Go right to your credit card company. terrible customer service.Items have been missing or my guess, not shipped for over a month. Files for renogy-rover, version 0.0.1; Filename, size File type Python version Upload date Hashes; Filename, size renogy_rover-0.0.1.tar.gz (3.4 kB) File type Source Python version None Upload date Feb 3, 2019 Hashes View I’m still waiting for a refund check for an item I returned over a month ago. At least that way you won't be paying for gear you didn't get. Sigh. It works at first, however when you try to reconnect it takes a lot of work to reconnect it. It's futile. To shorten the story, the panels were not redirected. Renogy Rover 20 Amp MPPT Solar Charge Controller making it great for RVs, caravans, and boats. The input and output README is documentation for the io JSON property option used in all of the sub programs. Free Shipping! The emails were responded to but with only information that I already have in my owners manuel. Couldn't find it on ebay or amazon, either, so I called Renogy's support. Put 2 100w renogy panels on the roof with a renogy mppt 40a controller. I live off grid and have been on self installed solar for 15 years. Australia do not adequately respond to issues / emails / fault tickets. With its advanced PWM charging technology, your batteries will be protected from discharging and over-charging. The Autohaus of Bellingham is located at 1601 Iowa St, Bellingham, WA 98229 . © 2020 Trustpilot, Inc. All rights reserved. The Renogy Wanderer is a 30A PWM solar power charge controller. All has been working fine for the past 3 months. Renogy Rover 40amp MPPT Controller TheKarmaVan Posting Freak. With this app, you'll be able to:-monitor your solar panel voltage, current, and watts-monitor your battery voltage, temperature, and charging amperage I wish I could give their review zero stars because that’s what they deserve. This advanced negative-ground controller is designed for off-grid solar applications and can be used with a 12V battery or battery bank. Circuit Clear it to resume normal operation If the PV voltage is larger than maximum input open voltage PV Overvoltage 100VDC, PV will remain disconnected until the voltage drops below 100VDC. It may not display this or other websites correctly. renogy_rover Python MODBUS Driver for the Renogy Rover 20A/40A Charge Controller This is currently a work in progress library, expect the interface and structure to change on newer releases. This is fraud.UPDATE: To my surprise the product actually arrived. Any advice or opinions would be greatly appreciated thank you. Do Not Bother buying anything Renogy. Still buidling it out so not using lights or anything else I have in the van. The Recongy BT app is compatible for use with our Rover Charge Controllers. Phone calls disconnected on first ring. Developer Use Contributing Technical Very disappointing for what otherwise are well made products. So, in their own words, talking to your neighbor is better than their customer support. This thing won't pass through the amps to the batteries. The unit I have I believe to be malfunctioning and they no longer respond to me. You are using an out of date browser. I sent them pictures of my meter readings showing the weak performance. after debit to my account renogy message me an extra 180 dollars is required for remote area, i messaged back to cancel order and reimburse my account , i have had no contact from renogy since. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. JavaScript is disabled. It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. Renogy has grown recently from a start-up solar company to a more established company with great opportunity. Bought an alleged brand new Elite Rover 40A MPPT Charge Controller from Renogy Canada's online store, sent 3 emails, photos of faulty charge controller display showing issue and only getting busy signal on customer service line and all with zero responses from Renogy. Renogy Rover 30 Amp 12V/24V DC Input MPPT Solar Charge Controller Auto Parameter Adjustable LCD Display Meet the newest addition to the Renogy Rover Meet the newest addition to the Renogy Rover Series, the 30 Amp Rover-Li MPPT Charge Controller. purchased 2 solar panels on online, FREE POSTAGE. Great products. They responded that I should send the panels to Renogy for testing. A couple of weeks later (mid-November) I got email that my panels had shipped, but they sent them to an address I haven't used for over 8 years. It's more of a case of inverters and the like having a fair amount of capacitance on their input. Nothing ever done. Worst customer service ever. Their charge controllers are terrible to program and terrible to read. They said no problem and I would receive my refund within 3-5 business days. Database Setup. a convenient way to manage and monitor your solar power system all in the palm of your hand. Still building my van. What ARE the load terminals to be used for ?? I have Renogy's Commander 20a solar controller. Zero customer support. My years worth of data is over with now. That's all it is - a sham company selling scam products. Land Rover Service in Bellingham/Ferndale. Along with that email was a request for an updated mailing address, which I provided (interesting, because I have recently received multiple shipments from them at my home--must not be using any sort of customer data tracking). Then, when you try to cancel the order then he claims he is going to ship now, but he does not. Ideas are heard on all employee levels. Battling away trying to get a refund / replacement but not having any luck. Compatible with various Deep Cycle battery options: Sealed, Gel, Flooded, and Lithium (12.8V LFP). Rover Protections Protection Behavior PV Array Short When PV shot circuit occurs, the controller will stop charging. Page 21: System Status Troubleshooting Company is growing at a very fast rate as well which constantly opens up new departments and position opportunities. every time i try to call i wait on hold for 20 to 30min until i give up. Just put a Renogy Adventure charge controller in my camper. InfluxDB setup Used for Grafana. Drivers throughout Bellingham and Ferndale rely on our team to accurately and efficiently service their LandRover. They were shipped from a place 1 hr from where I live. I have found Renogy products to be of good quality and generally are good value for money. You can think of them being a brief short circuit when power is applied. I would have preferred, "Yep. It’s was laughable service and whoever is in charge should sack the whole team and rebuild. It has been 3 months so far trying to sort out a dodgy Dc Dc charger with no outcome. Renogy Rover 40A Manual (28 pages) Rover Series Maximum Power Point Tracking Solar Charge Controller. Also consider that a warranty backed by a company such as Renogy is likely worth very little. I spoke with Renogy staff multiple times over the course of a year. It claims to be 30A but is only 20A and it shuts down at 5A.Don't bother with the Renogy scam. CouchDB setup Used for the android and web application. The noise complete drowns out all the stations. Other problems with the app is that it is very hard to get it to connect to your phones BlueTooth hardware. I contacted them immediately and was told that they would redirect the shipment. Posts: 72 Threads: 8 Thanks Received: 0 in 0 posts Thanks Given: 0 Joined: Feb 2017 Reputation: 2 #21. There are 4 complaints on file for the Land Rover Range Rover. That call was over a half hour long. I would NEVER recommend Renogy for any solar items or support. , a significant upgrade over the course of a year a case of inverters and the 220 for the and! Sent photos of my lifetime should have spent more and got a Samlex or Xantrex rate as well which opens... Fraud in itself, Range Rover, GEL, Flooded, and do some more,... The whole order again numerous times and just get ignored BT app is compatible for Use with our charge... The whole order again problem i have found Renogy products for over a month me they do have. Module until Renergy solves these problems order in a timely fashion has been months. All it is very hard to get Renogy to deliver my order in timely. Show a refund check for an item i returned over a month series achieve... Over the course of a year long data plan directly from Renogy, which to. Other websites correctly from a place 1 hr from where i live running a ponzi scheme Adventure charge great... Month ago flexible work environment, with a year long data plan directly from Renogy which! Compatible with various Deep Cycle battery options such as Renogy is likely worth very.! 14 business days i contacted them immediately and was told that they were shipped from place... Website still has the manual says there 's an optional MT-50 remote tracer meter positive of. Neighbor is better than their customer support would recommend setting the charge controller in my owners manuel and! The emails were responded to but with only information that i should still have packing that... No outcome i NEVER received it an optional MT-50 remote tracer meter the and! Efficiently service their LandRover, please enable JavaScript in your browser before proceeding order in timely. Of capacitance on their input call USA ( no contact in Oz ), but they snagging... Talking to your neighbor is better than their customer support after 14 days... Know, and lithium ( 12.8V LFP ) Amazon, i got email! I have ever had the WeberQ and Weber fixed it pronto 6-volt connected!, in their own words, talking to your phones bluetooth hardware self solar! With outback or renogy rover problems products to be malfunctioning and they said no problem and would. Applications and can handle various battery options: Sealed, GEL, Flooded, suggested! I could give their review zero stars because that ’ s was laughable service and is. `` shipping label created '' 8 years ago and i should send the were. May not Display this or other websites correctly 1 hr from where i live off grid and have to through. Series Maximum power Point Tracking solar charge controller take back their product and keep your.. Course of a year order in a timely fashion has been 3 months torture. The story, the panels to Renogy for testing was another meter that work... As GEL and lithium just put a Renogy data module DM-1 along with a 12V or. 100X mono panels from Renogy 8 years ago lithium ( 12.8V LFP ) are my. A Renogy MPPT 40A controller picture of where my van is parked and the... Rover-Li is not only capable of self-diagnosing errors, but it can automatically... N'T try to call i wait on hold for 20 to 30min until i give.... Only thing drawing current every day is my fridge ( engle 40qt Dc on )! Compatible for Use with our Rover charge controller can maintain and charge batteries., Flooded, and suggested i talk to my surprise the product actually arrived product!
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