August 20, 2019. Not impressed with Renogy’s customer response and their claims of warranty service. 1328 Reviews. I found some great reviews of Renogy. No contact and it now Sept 11th. Check ticket status. Renogy Australia Customer Portal. Quality product!” -Steve Santagati. I was told it was canceled and that I would be refunded within 5 to 7 days. It doesn't take that long to upgrade a phone system. I really appreciate the customer service at Renogy. Click to play video . Education 4. See Details. 2 Stars. Best customer service. I contacted customer service within minutes of placing said order to ask for cancellation. 4 Stars. Energy and Power. MISSION & VALUES NO PROJECT IS TOO BIG FOR US. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Video Tips. Customer Center; Solution home; Video Tips; Products ; Enter your search term here... Search Renogy Wanderer 10A PWM Charge Controller Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 2:48 PM. Renogy started small and greatly appreciates all of the help and support it has received from Louisiana State University, its hardworking employees, its suppliers, and of course, its customers. Exclusions may apply See Details. 104. It has been 12 days... Can you hear the chirping... Chirp Chirp. Basic System Set-Up. I am using Renogy for most of my install. You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. Reviewed by Tim H. Tim H. Written by a renogy.com customer. Feedback Would you like to tell us about a lower price? BAD COMPANY, DREADFUL CUSTOMER SERVICE. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket. Please fill out the form below if you need assistance. 3 Stars. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. This is especially true of their knock-off semi-flexible panels. You can access items ranging from Renogy's solar calculator to our video library collection. Your experience can help others make better choices. Larry - La Verne, CA But once past that it is all good to go. | Read 21-40 Reviews out of 23 Renogy Intro to Solar. Key Features They were more than happy to answer any questions I asked. I purchased and paid for the full setup: premium kit, batteries, wiring, fuses, 2000W inverter. Renogy started as a small project by students at Louisiana State University. Support For technical assistance and customer questions, our team is with you the entire way. We're happy to answer questions or help you with returns. Adventurer Charge Controller. Previous page. Despite the fairly decent customer service the product is quite poor in quality and poor for durability in the marine environment. Contact Renogy Solar Canada. 615. 16 people found this helpful. Videos. Check ticket status. Read honest and unbiased product reviews from our users. FREE SHIPPING! Hear what 1328 buyers have to say | https://renogy.com. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. How can we help you today? A . I did call customer support once because I couldn't get a setting to change on the controller. Andrews.s2 started a topic 3 months ago New customer, off-grid cabin. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. It been fun for the family, and even our quadriplegic son uses it to charge the batteries in his power chair, it’s so easy to use, and Surprisingly easy to understand. Quality product!” -Steve Santagati. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. Renogy is a renewable energy company that prides itself on supplying the highest quality solar products on the market today. Read honest and unbiased product reviews from our users. They have 1328 reviews on TrustSpot. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. Average Rating: (5.0) out of 5 stars. Due to Covid-19 , you may experience long wait times trying to reach a customer service … DIY Homemade Solar Panel from Scratch (25 minutes) learn share. When I say short, I would like to install it the same place I am installing my Renogy BT1 modules and my Renogy 3000 watt inverter. Videos for related products. Shipping FAQs 0. See more . 150. Our staff can be reached by phone or through our ticketing system to help with any concerns. However, in doing research on Renogy across the web I found a significant number of complaints against Renogy’s support on Trustpilot and on their community forums stating that the company often does not respond to support inquiries. 345. Submitted 2 or maybe 3 tickets starting on 14th and still nothing. Power is in our DNA. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! Reviewed in the United States on March 12, 2019. Page 1 of 1 Start Over Page 1 of 1. The Renogy Wanderer 10A solar charge controller integrates efficient PWM charging to increase battery life and improve system performance. Trust Renogy.com for all your solar power needs. Reno Ron. Nice equipment, poor customer service. Nada! About TrustSpot; Renogy. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying your Renogy from TinyHouseEssentials. I am extremely impressed with their performance and they arrived earlier than expected. Renogy’s Learn Center also provides end-users with manuals, datasheets, and answers to frequently asked questions. Solar panels are devices that convert light into electricity by absorbing sunlight as the source of energy. Sent two emails to customer service. Product Videos 5. Find helpful customer reviews and review ratings for Renogy 2000W 12V Pure Sine Wave Battery Converter, ETL Listed with Built-in 5V/2.1A USB port,and AC Hardwire Port Solar Power Inverter at Amazon.com. I have read a few reviews that nicked the Renogy Solar Suitcase on some point or another, but I feel they have done a great job to get a really practical product into the consumers hands. Welcome . I have not had an interaction with Renogy’s customer support myself. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Size : 1 Pack / 160 watt Verified Purchase. Renogy 100 Watt 12 Volt Monocrystalline Solar Panel “We are having a great time with our solar panel and can't wait to order more. Knowledge base. Home Solutions. Renogy Solar products sold by Renogy. It been fun for the family, and even our quadriplegic son uses it to charge the batteries in his power chair, it’s so easy to use, and Surprisingly easy to understand. Join the 23 people who’ve already reviewed Renogy. Shop now. Customer service is not prompt with their response time. The connection cable that comes with this battery monitor is short. Customer Service Representative Renogy. Renogy Solar Basics. Shop now. Any modified products received will be returned to you at your expense. Overall Ratings. 114. I contacted the Renogy customer service team the same day I tried the sytem out raising this issue, after 48 hours I had still not received any kind of acknowledgement hence deducting another star for poor customer service. Renogy 100 Watt 12 Volt Monocrystalline Solar Panel “We are having a great time with our solar panel and can't wait to order more. Helpful? Customer Center; Solution home; Renogy Academy Enter your search term here... Search Renogy Academy. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. 3.4 From 1 to 5. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. FREE SHIPPING! However, I am finding that their customer service is pretty poor. If you have any questions regarding this product, please call us at 1 (909) 287-7111 or email support@renogy.com. Login Sign up. 5.0 out of 5 stars Great packaging/ Fast shipping! I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. THis is not like Renogy that I have dealt with. Not impressed with Renogy tech support, though. 25:39 . Make your next outdoor activity a breeze with clean, convenient energy from a Renogy Phoenix 200 Power Station. Amazon.com : Renogy 100W Solar Flexible Kit 10A Waterproof PWM Controller : Garden & Outdoor ... Click here to make a request to customer service. 5 Stars. Exclusions may apply See Details. Renogy Solar Panels, Solar starter kit: Amazon.de: Garten Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Does Renogy offer decent customer support? Story Is one of innovation. 1 Star. I've received partial shipment of items paid for, where fulfillment sends one of two items invoiced and paid for. Ontario, Califorina. Want to get started with solar but don't know how? Report abuse. Customer Center; Solution home; Renogy Academy; Solar Panels ; Enter your search term here... Search Solar Panel Basics Renogy UK Support Modified on: Thu, 26 Mar, 2020 at 7:14 AM. Due to Covid-19 , you may experience long wait times trying to reach a customer service … Real customer reviews of Renogy. Jan 2018 – Present 2 years 4 months. Renogy Solar Power MPPT Charge Controllers at Affordable Prices on Sale. New support ticket . Hear what 1385 buyers have to say | https://renogy.com Something is SERIOUSLY wrong at Renogy fulfillment and customer support. Real customer reviews of Renogy. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Best customer service. Pretty weak. At least answer emails or tickets PLEASE. Their products are amazing and I will only be looking at Renogy for all of our off grid solar system needs. FAQs. I saw all the reviews, and pictures of damaged panels due to poor packaging thus damaged during shipping. Yes (0) No (0) Report. To me, the instruction was not clear enough. Enter your search term here... Search New support ticket . Renogy has been good about replacing some of the stuff I have seen issues with. Find helpful customer reviews and review ratings for Renogy 100 Watt 12 Volt Monocrystalline Solar Panel, Compact Design 42.2 X 19.6 X 1.38 in, High Efficiency Module PV Power for Battery Charging Boat, Caravan, RV and Any Other Off Grid Applications at Amazon.com. They told me it would cost an extra $100 to ship USPS. Shipping was fast and customer service has been great. https://renogy.com Electronics. There are also comments around the web … Minutes of placing said order to ask for cancellation of the stuff i have dealt.. 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