Examples of Interview Questions and Answers Using STAR . I taught a family post-operative spine care after a posterior spinal fusion. At the beginning of the shift, I make a to-do list with everything that needs to be accomplished. Discuss a time at work when you received negative feedback. Why did you feel dissatisfied? What did you learn? 3. This often happens when there is a language barrier. What were the circumstances? If youâve treated patients in similar circumstances, itâs fine to bring your previous personal experience into the equation, although this isnât necessary. Education is of utmost importance to healthcare employers. American Association of Critical-Care Nurses. I explained the situation and how uncomfortable I was in that specific situation and caring for the patient. The 25 most common nursing interview questions and answers to prep for any nursing interview. After many conversations and phone calls, it was determined the patient was spitting the medication out because she liked it mixed in chocolate pudding. Seun Ross, DNP, MSN, CRNP-F, NP-C, NEA-BC, How to Talk About Your Strengths & Weaknesses, The Best Questions to Ask Employers During a Nursing Interview, Sample ER Nurse Interview Questions to Prepare For, Sample ICU Nurse Interview Questions to Prepare For, Sample Labor & Delivery Nurse Interview Questions to Prepare For, Sample Pediatric Nurse Interview Questions to Prepare For, Sample School Nurse Interview Questions to Prepare For, "You have three patients in your care: Someone who is being treated for heart palpitations; someone who is experiencing a mental health crisis; and someone who is bleeding from a deep wound. Appendix D: Examples of Conflict Management Case Scenario: The Ripple Effects of Conflict Background: a charge nurse brought forward a complaint regarding a relationship with Nurse X. Consider specific moments in which youâve had to show your leadership, make quick decisions, overcome communication challenges, or work with a patient who had a special circumstance, and clearly think through the important details you would want to share. It is important to convey your particular communication style and techniques. Examples of Conflicts in a Job Interview. Talk about a time your facility changed. I keep feeling that the examples I have are not good enough. Now you find out your hard work has paid off: You got a job interview! You may be asked questions or given hypothetical situations like: "What would you do if your patient suddenly and unexpectedly has difficulty breathing? Know what they’ll ask in advance and prepare for the top interview questions for nurses with a time-tested approach. Nurses are masters at multitasking - for example, managing multiple patients, administering medication on time while maintaining detailed notes. But it can be helpful to go into the interview with a few work-related stories in mind that you can share while responding to them. I once had a teenage male patient make very inappropriate sexual comments towards me. Answer the questions following the scenario's and post in the discussion forum (questions will also be placed in the discussion forum for your convenience). At the beginning of every shift, I identify a nurse that I can use as a resource such as the charge nurse, nurse educator, or unit resource nurse. Give an example of an important goal you set for yourself. Typically, a nursing case study contains three main categories, such as the items below. In doing so, I was able to determine that they had retained the information. Perhaps they transitioned to a new computer system. What was the accomplishment? What action steps did you take? I used Tylenol instead of acetaminophen. One specific time, there was concern from a parent that a newer nurse was not monitoring a patient’s breathing postoperatively as closely as she would have liked. What were the results? Working in the ICU setting there are countless moments that make me proud to be a nurse and proud to be part of this amazing community. Give an example of a time you had to prioritize your tasks quickly. 1. Instead, choose a private, or neutral, setting to engage individual(s) in dialogue as early as possible to de-escalate any … What did you talk about? What was the “silver lining”? What happened as a result of the accomplishment? Give me an example of when you showed initiative and took the lead. When answering questions about your interpersonal skills, using concrete examples is important. ", "If a patientâs mother is sobbing over her sonâs traumatic injury right in front of him and you can see that her outburst is upsetting him, what would you do? Tell stories about specific times you either had difficulty communicating or times you communicated well. ", "What would you do in an emergency situation if the attending doctor misunderstood the patient history you just shared with him?". despondentatwork Tue 17-Dec-19 06:19:24. The Status of a Patient. Describe the change and the steps you took to adapt to such change. The parents were able to properly demonstrate how to transfer their child from the bed to the chair. 6. Healthcare employers tend to lean towards asking behavioral-based interview questions. Sometimes this means not discussing specific topics such as religion or politics at work. Make sure to explain the situation in detail including both perspectives (the patient’s family and yours). Share how you handled the situation. One healthcare system I worked for switched from paper charting to electronic medical records and computerized charting. Sounds easy, right? What did you learn? This is perhaps the most common type of scenario-based question that arises during nursing job interviews. Share a story about when you experience failure. It is imperative that we use simple words to our patients and families who are not medically trained and utilize a teach-back method to ensure they understand the information that is communicated to them. Describe a time when you received negative feedback and turned it into something positive. If you’re a my-way-or-the-highway type of personality, you’re not going to get very far in the interview. Watching a patient survive a code, take their first steps on prosthetic legs, or being in the room when a patient I told they are receiving a new heart are the moments we all want to be a part of. Data was organized accord-ing to their thematic content. This individual is generally someone that is more senior with an advanced skill set. This doesn’t need to be anything official. Conflict resolution can help you, and your coworkers avoid unnecessary resentment, anger, and regret. You patiently sorted through hundreds of nursing job postings, found one that matches your skills and interests, and submitted an application. But if you really want to dazzle your interviewers, youâll need to be able to answer any kinds of questions they ask you â the most common of which are scenario-based questions. Your responses will offer insight into your care philosophy and the way you think on your feet. A great way for your interviewer to assess your response is by asking you situational and behavioral questions. I asked to become the primary nurse for the patient which meant every time I worked he would be assigned to me. What did you do? When giving your responses in a job interview, itâs important to stay focused and on-point. Describe a time when you were the resident medical expert. Additionally, there was a man calling the unit claiming to be the father of the child. STAR stands for: By following this response structure, you'll be able to organize your thoughts in a more coherent way, whether youâre speaking from past experience or imagining yourself in a hypothetical situation. But just before we do, have you ever stopped to consider that there are hundreds of other, non-nursing-related interview questions you could be asked in your interview? The nurse was very upset and felt it was not my place to say anything to her regarding this. Whatever it is to you, always make sure to talk about the steps and actions you’ve taken to cope with the difficulty. Without identifying resources and asking for help, it is impossible to succeed. What were the circumstances? tured interview. Click here to read our full disclaimer. Discuss a time when you experienced miscommunication at work. Tell a story about a family who was happy with your care. Below are some strategies for effective conflict resolution in the nursing field. Tell me about a time you failed. 3. Failing is one of the worst feelings in the world, either professionally or personally. What did you learn? When answering this question, provide an honest example of when you disagreed with a supervisor and how you were able to resolve that conflict. Lines will be drawn and relationships put to the test. Tell stories of challenges and follow up with key takeaways and learned lessons. What might you do differently now? ", "How would you manage patient care and complete your daily tasks if your unit is one nurse short and you have considerably more patients than usual?". I knew that deleting these records would skew the … Its purpose is to allow the interviewer to determine how you would react to a scenario in a real working environment. Employers want to know how you get along with your fellow co-workers, how you deal with difficult customers or how you handle stress. A parent once didn’t disclose that the father of the child was not her current boyfriend. A parent or patient’s concerns should never be dismissed. Did anything positive come from this? Explain step-by-step how you’ve performed in a similar situation. How did you handle that situation? Working in an ICU setting is extremely fast-paced and it is essential to prioritize your tasks for the day. For example, “I always take the person aside and discuss the issue privately. October 31, 2018. What was the situation and what did they need to agree to? It is best to answer these questions with real-life stories and examples. Ideally, we never want to persuade a patient to do something. I fail them when this happens. There was no backing out. Some of them also reported that nurses are prepared to face conflict situa-tions using dialogue and negotiation. I once had to explain post-operative care to a family whose child had tonsil surgery. Talk about a time a patient or their family were particularly pleased and appreciative of your care. Think of this as your chance to bring your nursing resume to life and show the employer just how great a fit you are for the position â not to mention for their team. Explain how you assessed the pending problems. Demonstrate these skills with a relevant example. 6.35 Answers to nursing interview questions #5 - always give examples. How to Answer Scenario-Based Nursing Questions, Berxi no longer supports Internet Explorer. To help you through this, we got input from several experts, including: There are two types of scenario-based questions an interviewer could ask: Why would an interviewer ask these types of questions, specifically? There is not always a wrong way or a right way to do things but in this case, there was a policy to be followed. The situation mentioned above was an excellent example of a nursing case study. I had to stay organized otherwise I would not have been able to assist others. People who know me understand that I strive to maintain workplace cohesiveness and … Because stressful situations are often commonplace for nurses, your interviewer will want to know how you would respond to different stress-inducing scenarios. He also refuses to go to an senior community center with his wife for daytime activities. Working in pediatrics can be challenging but also very rewarding. Have you ever felt dissatisfied with your work as a Nurse? She stated that no other nurse had done that during the hospitalization and she was eternally grateful. It was obvious the patient was missing key developmental milestones and was becoming increasingly lonely and depressed. What approach do you take in communicating with people who do not know medical jargon? ", "How would you manage a patient who has been complaining of chest pain? Talk about your feelings and why you felt that you failed. Talk about a time when you had not communicated well. I disagreed with my manager because I felt that we are there to work and take care of our patients, not to make friends. Always give examples. What made you take the lead? Most hospitals utilize a text feature to relay quick communication to the medical team. For some reason, the patient had been dropped off by a family member and no one had come to see the child for months. Who was involved? While reading think about common strategies and techniques used to resolve conflict. What were the results? Explain the steps you took to accomplish your goal. What was the result of your actions? Or, acting in a leadership role. Give me an example of a time when something you tried to accomplish and failed. Youâve put a lot of effort into your job search. I tried everything but she would spit them out at me when she tried to take them. Your interviewer will want to know how youâd care for patients under different circumstances, including worst-case scenarios. They love if you give loads of examples of how you do it. I don’t know exactly why I was extra motivated but at that time in our lives, the patient and I needed each other. What was your role in this situation? Find advanced degree programs (RN to BSN, RN to MSN, NP, more). How did you handle it? What could have been done to make it better? What was the circumstance? The second time, I told him that the comments were inappropriate and I did not want him to say those things to me. - Make sure you contribute. What did you do in particular that they were pleased with? Tell a story about a patient you worked within a similar situation. Unfortunately, hostile patients often are part of the job. I learned that it is always better to ask for an in-person interpreter or utilizing a computer translation software. With this interview question, the interviewer is trying to assess your presence of mind, interpersonal skills and conflict resolution skills. What might you do differently now? What were the results of your actions? What would you do if she suddenly wants to leave the hospital saying she feels better? How did you manage your other patients? Common open-ended questions asked by interviewers are those intended to give the recruiter a glimpse at how you handle conflict on the job. She was not able to communicate with us her wants and needs and this led to hostility. Explain the conflict surrounding the situation. Issues to coach: the charge nurse’s role as a designated leader and the specific team skills he can use to manage the changing workload and create a shared mental model among his team members. Good nurses are excellent communicators. Now you find out your hard work has paid off: You got a job interview! 1. My assignment was switched for the remainder of the shift. What was your role? So, what does the acronym S-T-A-R stand for? The family was unable to be at the bedside because the father had to work and the mother was at home with the twin sister and the other children. They need to be understood by patients and patientsâ relatives, as well as by doctors and other members of the care team. Don’t give a general answer like, “I deal with conflicts all the time and have learned to stay calm and that communication is key.” Take ownership if you indeed did something wrong. As a charge nurse I have determined patient assignments to ensure that assignments are fair and equal. Describe step-by-step the actions you took to make it through the situation. Were you able to build a relationship with this person? How did that impact you, and how did you adapt? One common way for your interviewer to assess your problem-solving skills, experience, and confidence levels is by asking you to triage three or four hypothetical patients who have different health conditions. Describe the circumstances and actions step-by-step. Give a specific example of a time you were overwhelmed. I made a list of things that must be done to achieve that. Be specific. Knowing when to ask for help is important. What did you learn? Sign up for our monthly newsletter below! Unfortunately, hand gestures and speaking louder doesn’t always work. What did you do as a result of the feedback? When telling stories during interviews, we suggest using the S-T-A-R format - this will ensure your story is direct, concise and to the point. The third time, I left the patient’s room and went directly to the charge nurse. This ensures there is no miscommunication of information. Most job-seekers come to the interview prepared with various work related experiences that cast them in a positive light, but few come adequately prepared to provide less-than-delightful examples of past work-related conflicts they'd just as soon forget ever happened. I discussed and validated her concerns. What would you do differently now? I spoke to the nurse educator on the unit to use the opportunity as a teaching moment. Tell me about a time you were under a lot of pressure. How did you go about finding the information? Again a situation or scenario that checks your presence of mind and maturity. Who will stand tall as the victor? Behavioral-based questions are asked to get a sense of how the interviewee performs or behaves under specific circumstances. (13 Posts) Add message | Report. Using a teach-back method allows nurses to know if families truly understood the information that was given to them. Did you accomplish that goal? When I had my group interview it was only me and one other applicant in the discussion with the interviewers. You know all nursing jobs aren’t created (or paid!) This is a way to share your experience after answering the question to back up your point. You patiently sorted through hundreds of nursing job postings, found one that matches your skills and interests, and submitted an application. The charge nurse reported that over a period of six months, since her appointment to the unit, tension continued to escalate between the two and at the time of the complaint the charge nurse indicated … Describe a time when your facility was undergoing some change. Image courtesy of Unsplash.com/Ian Schneider, The views expressed in this article are those of the author and do not necessarily reflect those of Berxi⢠or Berkshire Hathaway Specialty Insurance Company. While I didn’t become best friends with anyone from the unit, I was able to spend downtime reading and studying to earn additional certifications which helped me secure better jobs and opportunities in nursing. Always respond thoughtfully and honestly, and let your interviewer know that youâve carefully considered every decision youâve made when it comes to patient care. Becoming close friends with coworkers is an added bonus. Sometimes I sit in the bathroom and take a moment for myself to cry, to reflect, and to pause to remember the patient. One mistake that I will never forget is leaving the gastronomy tube unclamped with medication administration. Well, the team that hires you will likely want to know how you respond in certain high-pressure situations. At first, I ignored them thinking it was a one-time thing. I communicated regularly with the charge nurse and she came to check in with the family to address any issues in real-time. Because it was unclamped when I opened the port to give the next medication, the last medication, as well as formula, came out. I know I'll be asked a Conflict question. Most nurses encounter difficulties while working. It was only after speaking with the social worker did we learn of her medication preference. I had to use words such as poop instead of bowel movement. The mother of the patient did not recognize me as a regular floor nurse on the unit and this already made the family leery of me from the start of the shift. Earning my advanced pediatric certification is something I worked very hard for and something that validates the years I have spent at the bedside. 4. Find advanced degree programs (RN to BSN, RN to MSN, NP). Tell stories about your punctuality, ability to meet deadlines and how you remain organized through it all. Explain the situation and why you felt pressured. Who else was involved in this accomplishment? What was your role? It simply is something that we must improve upon. During this transition, it was confusing and often overwhelming. Death is part of our everyday world and sometimes that is hard to remember. Tell me about a time when you didn’t know the answer to something at work? As nurses, there is no way that we possibly can know everything. How do you prioritize tasks while maintaining excellent patient care? I once became extremely dissatisfied because I was consistently being given easier assignments and not being given the ICU level patients. How Would You Deal with Someone Who’s Not Satisfied with Their Patient Care? A captivating film of contest and aggression. I spent my shift playing with the infant with age-appropriate toys and when the mother called to check in – I put the phone next to the infant. Think about a time when you stepped up to the plate and took charge of a situation. What was the situation and why did it feel awkward. How did you persuade this person? What was going on, and how did you get through it? "Tell Me About Yourself" â How to Respond & What to Avoid Saying. What steps did you take to achieve it? How would you approach the situation? Watching the family lose a loved one is heartbreaking. This is one example of a situational NHS interview question. What were the results of your actions? Confronting a Co-worker; You are told prior to the session that you will be playing a co-worker of a surgeon who you suspect has been drinking at work after seeing them drink from a bottle of clear liquid and then hurriedly slamming it into a locker upon seeing you. What were the results of your actions? ". Example: “When preparing data about the success of past projects to request funding for a new project in our department, a supervisor asked me to delete data records for projects that were less successful. INTRODUCTION. Human beings as social animal interact with their environment which include fellow humans. Example Documentation for Nursing Associate Scenario Below is an example of an OSCE which is based in the community setting. We suggest telling stories about times you provided top-notch patient care or went out of your way to educate patients and/or their families. 2. I had to speak with the medical team and pharmacy to discuss replacing them. Administering medications are placed at the top of the list and washing a patient’s hair is further down. Describe a time when you went over and above your job requirements. 2. I world alone, so have lots of 121 examples of agressive patient/assualt vs me experience & examples. Multiple mini interview (MMI Interview) acting stations (aka role-play scenarios) or scenarios are designed to make you uncomfortable and to see how you battle discomfort. Through an open conversation, the mother disclosed the correct identity of the father. Tell a story about a specific time when you had a difficult time getting a patient to agree to something at work. How did you correct the situation? When you answer these types of questions, your interviewer will assess your ability to communicate clearly, get points across easily, and identify when alternate communication styles may be needed. Talk about a time you worked in a fast-paced setting. What was the feedback and circumstances surrounding the feedback? Talk about a time when you decided to take the initiative to complete a task or make an important decision. What was your motivator? Tell a story about one of your most noteworthy accomplishments at work. This was important as the patient was going to need consent forms signed and legally, this boyfriend was not able to sign the consent forms. Explain your thought process in detail and why you chose to complete the duties in such an order. Even if I am not delivering the news or care personally, the information my patient receives directly affects me. Describe your experience with a very ill patient who required a lot of your time. 6. Your interviewer will want to know that youâre able to identify priorities, adapt quickly to change, stay organized, and delegate tasks to other members of the care team as needed so you can provide patients with the best care possible. What specific words and terminology did you use? Tell me about a difficult decision you’ve made in the last year. Coaching Task: Identify and resolve the conflict with the charge nurse. Hi, I'm trying to prep for an interview. What was the result of your actions? Talk about a challenging situation or problem where you took the lead to correct it instead of waiting for someone else to do it. I have acted as charge nurse numerous times in my career. Check out our favorite free online CEU courses. 1. There have been cases where the doctor was rude, uncooperative or troublesome to deal with. Why did you choose to take the action? ⸠Copyright 2016-2021 3. Once the nurse was back from lunch, I spoke with her regarding the mother’s concerns. 2. How did you ensure that this patient received quality care? Social work and the nurse manager were notified. The most difficult aspect of being a nurse is watching a patient die, especially one that I have cared for when they were healthy. Resolving an issue not only makes everyone feel better, but it can build more teamwork and trust among colleagues. We suggest telling a story about a time you dealt with a co-worker who had a conflicting personality, a disagreement within your healthcare team, or a challenging patient case involving your team. We would like the patient to agree to it freely. What was the patient doing that was hostile? How did you know you did not communicate well? How did you handle the situation and what was the outcome? Once the nurse was back from lunch, I spoke with her regarding the mother’s concerns. How did you handle the situation? If you've had trouble with this in the past, you may want to consider trying out the STAR interview technique. All policies are underwritten by Berkshire Hathaway Specialty So, to help you ace your interview and application, here are the toughest nursing interview questions and the best responses to them. How did you deal with this situation? Mistakes are part of nursing, whether we like to admit to it or not. Delegation is key here. 1. Talk about a time when you felt overwhelmed with your work or patient-load. I was covering the nurse for lunch and the mother brought her concerns to me. How did you know that you effectively communicated the piece of education? What challenges did you face? How did you turn this into a positive? In such cases, it is best to keep ones cool and address the problem as maturely as possible. What was the illness, trauma or injury? Tell a story about a time when you knew your patient or family retained your teachings. ", "What would you do if a critically ill patient isnât responding to the treatment heâs receiving while under your care?". We recommend. I was the most senior nurse in the unit by over a decade. Who was involved? I discussed and validated her concerns. Never talk badly about anyone during an interview. How did you manage this patient’s care while ensuring your other patients were adequately cared for? I sat down and spoke to my nurse manager about my concerns and to inquire why it was happening. Never talk badly about patients or their families. I have never forgotten to clamp the gastronomy tube again. ", "How would you care for a patient whose opinions and choices related to her medical care are starkly different from your own? The nurse was very upset and felt it was not my place to say anything to her regarding this. What were the results of this situation? You may be asked questions or given scenarios like: Itâs important that you explain your reasons for triaging patients so your interviewer can better understand your thought processes.
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