Do not stay there with kids. 19 talking about this. Best of Suffolk are a brilliant organisation to deal with - very reassuring about bookings in these worrying times. Judith was a very welcoming host and showed us around and showed us all the information leaflets she had left for her guests. We certainly saw no evidence if this. So they offered us available dates in Late November which were completely unnacceptable! We eventually unpacked Sunday evening.Whilst the property was lovely and we appreciated the champagne in the fridge, I don't feel in any way it makes up for the awful experience and customer support.The reason for the short stay was for my wife's birthday and by time we got settled in it was nearly over. The residents are very friendly...many know one another, as they are somehow related. The alarming rise of cases in the Capital meant that the Government chose to review London ahead of the scheduled review date for the country and so announced on 14th that we would go to Tier 3. There were a couple of queries once we arrived at our location, these were dealt with promptly and professionally. The reason we travelled down on Saturday was so we could get unpacked and settled in before for Sunday, my wife’s birthday. Thank you! Caused distress, made appalling accusations and have been awful.during a time of family bereavement. I’m also confused why then your website (as of the 14th) states: "There has been a further update to the Tier system on 14 December 2020 affecting London..…If your planned booking cannot take place between now and 30 December… [you can] request a full refund.” Surely saying “between now and 30th” indicates that you must have had some knowledge of the review date for London? Review by Tarisha Davidovikj 2 months ago. There are 12 hotels in Suffolk listed on Booking.com , that—from 1357 guest reviews—have an average review score of 7.97.To give you an idea of how much a hotel in Suffolk costs, the average price for a one-night stay is $112 (based on bookings made on our site in the last 30 days). The property isn’t a t good for kids either. We have been happy in Northern Suffolk. Very bizarre email correspondence where I asked for a refund in accordance with what is said on the Best of Suffolk (BoS) website: "If your planned booking cannot take place between now and 30 December because of the Tier system there are a number of options available to you, including…Cancel your booking and receive a full refund.” You will notice this at the website at the link on the website suffix: /covid-19-information-page/. And that BoS had no knowledge that the London Tier status announced on 14th was until at least 30th. The George and The kings head pub restaurants had lovely food and was all set up for track and trace and social distancing, lovely river walk near to the cottage down Tinkers Lane, we were very lucky with glorious weather so took a picnic down to the river sat on the bench with our sandwiches and lovely glass of wine feeding the ducks, sat their for a few hours could of stayed there all day. The accommodation was excellent, very clean and well presented. Despite using the thermostat control we could not get the heating to come on. Saving the best till last… Fig Cottage, Pettistree.For the last 20 years, we have been visiting the Suffolk region, and stayed in many holiday cottages in that time, I only wish we had discovered this little gem sooner. You lost our booking and I had to choose alternative accommodation about an hour before we started our journey. Many of the properties are wonderful and appear on other websites. For a company that always has publicly loved patting it’s self on the back for being “The Best” it has been more than disappointing and in fact appalling with its handling of the Covid Crisis. We were advised to check in later as a ‘deep clean’ was taking place due to Covid. BoS claims London might be taken out of Tier 3 a week after London was placed in Tier 3. I actually ended up with an alien hair in my mouth at one stage. They provided lots of clear information prior to our arrival. It lacks a movie theater and mall, which makes it difficult to find entertainment for teenagers and young adults. We pointed out that we DIDN’T actually use the kettle during our entire stay. There is an abundance of churches, which I imagine makes for Suffolk's seemingly low crime rate. Excellent website, easy access to someone from their team to clarify a couple of points and a professional and prompt administration of the booking, relevant information and the return of the security deposit. We opted for the later. Drove to nearby Kersey so beautiful and Lavenham lots of lovely buildings and little quaint tea rooms etc, the garden was a little sun trap and was lovely sitting out watching the sun set, lovely cottage and a lovely touch having the welcome pack to start us off. Very much appreciated in these times! It had been nearly 2 hours by now and we were sitting in the car with the heater on. But they have taken the money anyway!!! Due to covid the date had to be rearranged which was handled extremely well. The Aga whilst ‘quaint’ was extremely hazardous. Help with adjusting booking during covid lockdown efficiently and helpfully in a timely manner. Suffolk is an organization that is constantly evolving and provide a multitude of benefits which promote employee well being. Junior. Room sizes will naturally vary according to minimum and maximum occupancy requirements. We loved staying at 6 Willows Green and plan to return. Their Covid cancellation policy is very clear. How do I return something to Best of Suffolk? Angela is lovely. © 2020 Trustpilot A/S. A very bizarre claim (with no evidence for it) given the current news reports on the surge of the virus in the Capital.This company is not upholding guidelines from the Competition and Markets Authority (CMA) and Trading Standards (TS). Refusing refund as BoS think that Matt Hancock might move London tier 1 or 2 on 23rd December (no news or government advice to back their claim), Very unhappy with owners at 53 Tern Cottage in Aldeburgh. Hampton Inn- Suffolk. Booked cross wing peasenhall very disappointed broken glass in wood burner part of ceiling collapsed wrong WiFi password outside lights not working best of Suffolk totally uninterested in resolving issues just pursing me for mistake re 2 deposit repayments made to my account very poor. I had to clean it all on arrival after 5 hour journey. By this time it was nearly 22.00 and we just wanted to get out of the car and relax.We duly drove to the alternative property, only to find a bed that had been slept in, a pile of dirty towels in the bathroom and rubbish in the kitchen. These professionals have received great reviews from customers for dentistry related appointments. Straightforward booking process and very clear instructions! Due to Covid we had to change our holiday dates and then wanted to change them back when restrictions eased however the booking team were unhelpful and unfriendly to the point that I felt I was a burden. Will never book again with this company. Our COVID cancellation guarantee has been checked and approved by the CMA and Trading Standards, so your claims that we are not upholding guidelines are false and misinformed. However upon us claiming our deposit back. Now, more advice is available and we offer voucher credits, dates moves to the end of 2021 and a full refund if Covid-19 restrictions affect travel." You deserve 5 stars. A free inside look at company reviews and salaries posted anonymously by employees. What are the opening times for Best of Suffolk? I reported the noise and they said they would send a plumber. Exposed boiling pipes caused second degree burns to one of our parties who was simply brushing past this on the way to sit down at the adjacent table. Shocking company ...Throughout the covid virus they have refused refunds to customers whom are now unable to go away at all this year as they are shielding vulnerable children and adults .. no. If you have children please do not stay here....it is a serious accident waiting to happen! The response to our emails was to explain that they needed to contact the owners of the original cottage and they were currently out of the country but we booked with Best of Suffolk not the owner. I am very disappointed and expected better from an established company.On our return home I emailed Best of Suffolk but received no reply until I emailed a second time, asking for a contact name to complain to. I contacted the help line again and was advised by the operative that answered the phone that she was not aware of the problems we had experienced. Find the best Electricians on Yelp: search reviews of 218 Suffolk County businesses by price, type, or location. The staff team have been wonderfully calm in sorting out all our queries regarding the new situation we all find ourselves in. To keep our site free for consumers, we may receive advertising compensation from some partners. The cottage did not disappoint, the service from Best of Suffolk … In short , we had been sent to a dirty unserviced property. Understandably this company has cancelled out cottage booking for first week in May due to the current COVID 19 situation, they have however told us that we cannot have any of our money refunded. Our booking was delayed by the lockdown but it was quick and easy to re-arrange. The accommodation was excellent, very clean and well presented. AWFUL AWFUL EXPERIENCE. Large gaps in the hedge onto the extremely busy road running alongside meant dogs and children had to be watched every second of the ‘holiday’ when in the garden. I told them we used nappy sacks to dispose of wipes. Do not book EVER. 01728 638 962 Let your property! It was now after 10 o'clock at night and we were getting really fed up with the customer help line lack of help and now apparent incompetence.We rang again and were then told to go back to back to the empty property adjacent to where we had started this nightmare. Find the best Dentists on Yelp: search reviews of 47 Suffolk County businesses by price, type, or location. Best of Suffolk were so very helpful this year enabling me to transfer my booking to December for my big birthday. Corner Cottage was lovely, spotless, well equipped and so convenient for the beach, The Dolphin and lots of lovely walks. It was clear we could not stay there overnight without heating.We contacted the help line and suggested that as another adjacent property was empty, could we not go there, but we were advised that it was not available for the duration of our stay as it had a booking 2 nights later. See reviews, photos, directions, phone numbers and more for the best Department Stores in Suffolk, VA. BoS ‘played stupid’ by saying that they were not aware of Government guidance as a reason for not refunding. Read our reviews written by students for students to find out. The Best of Suffolk Team listened to what I wanted from my holiday and made sound suggestions. BoS employee told me that they think Matt Hancock will review the Covid tiers on 23rd (Despite all government links saying Tiers reviewed on the 30th). Lovely small cottage and we had a lovely weekend. 98 talking about this. Churches & Places of Worship Church of Christ United Church of Christ. I believe having more access to professors is crucial because I know how difficult it can be to get in touch. We then asked them for a full refund and they refused point blank, claiming they were following 'Government advice' and abiding with their T&C's with the actual property owners, and that we should do the same and claim from our travel insurance.Contacted our travel insurance who suggested we make a claim with our Credit card provider under section 75 act, so we did and now they won't refund us our money!We are now in the process of making a claim against them via the courts to get our money back. - Read reviews for some of our best stores. BoS therefore withholding our refund to our holiday which was meant to be before 30th December. Thank you for taking time to provide feedback following your stay at Fig Cottage. Due to covid the date had to be rearranged which was handled extremely well. !We booked a property for the Easter weekend in 2020, Then Covid-19 came and we were advised not to travel as we were in forced lockdown, as advised by the Government and by BoS themselves, who sent a communication saying that all their properties are closing and that we should try to move our booking to another date (they did not specify that we could only re-book for dates only in 2020).Contacted BoS and asked for same period of Easter 2021, they refused and could only re-book for 2020. Found the website easy to use and browse, booked within a couple of days, so did speak with the team; Who I found to be professional, but with an approachable and friendly manner. We use cookies to ensure the best user experience and to serve tailored advertising. Winners, be proud of what you’ve accomplished! Thank you for your feedback and 5 star review of our service. Aldeburgh is wonderful , we had a lovely relaxing stay. Prompt and responsive at all times as well as friendly and polite. The property provides a 24-hour front desk and free WiFi is available throughout the property.At the hotel, each room has a … Cobwebs everywhere and everything was sticky. Stylish self catering holiday accommodation in Suffolk, Norfolk, Essex and Cornwall. Friendly & efficient on phone, good at keeping clients up-to-date, good at working out how to support clients/would-be clients during challenges of Covid. A local contact was sent along and after checking the boiler and thermostat he declared there was a problem. We have stayed in the same wonderful property for a winter break for the last two years and everything was great. How quickly does Best of Suffolk respond to customer queries? The cottage is set in the pretty village of Pettistree, with its own 14th century pub, the Greyhound. Suffolk Christian Church. They’ve now alleged that we put wet wipes in the loo when we didn’t ! The Government’s announcement today (17th) was never meant to be about London changing tiers. Fantastic! The best feature of this self-catering Suffolk bolthole is the uninterrupted glass window which provides a 360-degree view of land and sea from the rooftop living and dining space. They took no responsibility for the complete fiasco that took place and the complete lack of empathy for the situation we were in. They provided lots of clear information prior to our arrival. Stores in Suffolk on YP.com. Thanks for a lovely break away in such horrible times.Debbie and VicBasildon Essex. If you really want a holiday weekend to Suffolk try Aldeburgh coastalCottages. The company didn’t care. Description: One of our top picks in Suffolk. Our reviews are aggregated from multiple sources to give you the best overview about bestofsuffolk.co.uk. Not only this but the other issues have not been addressed, seeing as the boiler problem was clearly not the only issue. Very annoyed and disgusted. See user reviews of Suffolk University from students, alumni and parents. It has become more and more apparent that Best Of Suffolk since the lockdown in March is being more motivated by the need to protect itself than their clients. It’s aShame they can’t clean properly. … This was our third visit to Sea La Vie in Aldeburgh and it was fabulous as usual. I recently had a booking with them from 26/01/19 to 30/01/19 in Peasenhall with my wife as a short break to celebrate her birthday.We have now returned but felt compelled to advise others regarding the experience we had.We arrived the evening of 26/01/19 to find the cottage stone cold, to the point where we could see our breath in the air! DONT STAY AT 53 Tern Cottage the owners are clearly trying to make up for lost income. We must admit we are disappointed to read your comments, particularly given the time the team have spent reassuring you with regards to your upcoming booking with Best of Suffolk. They have said we could potentially move the booking to another week before the end of the year, but would have to pay the difference if that week was more expensive. The way this company has dealt with their customers during this pandemic is absolutely atrocious, and i am sad to say we are only 1 of 100's of other customers let down by them. The cottage was lovely and cosy . Best of Suffolk is rated 5.0 based on I have been renting holiday accommodation in Southwold/Aldeburgh for many years and have used various companies. I had an abusive couple downstairs who banged our door in at 11pm at night complaining of noise when in fact it was the sani flow loo making a banging noise. I've tried to look for a compromise with no joy. I asked my partner to get involved who asked if there were any other properties available and was told to “look on the website”, not the customer service I would expect if I was paying an agent to rent my property. You will be enticed by the Best of Suffolk special deals and attractive lead price but when you come to check out you’ll be faced with a bottom line, in some cases, nearly £200 higher than the bait. However we were lucky enough to be able to enjoy our winter break as planned. We felt very uncomfortable and anxious as these issues presented themselves during our stay.This coupled with the fact that the written instructions for operating the tv did not correspond with the operation of it which led to the necessity of an engineer calling to the property to show us how to use the tv thereby exposing us to further risk of infection.During two conversations with best of suffolk's office regarding other issues which arose, we received quite a frosty reception.When I communicated these issues to best of suffolk I was asked to send them the photos we had taken of the dirt and told they hoped to see us back again! But maybe give a moment to reflect on what it must be like to be in your customer’s position (many in a similar one to mine on this Trustpilot page). We had a young child. The response is: "With limited guidance from the Government at the time, we were acting with the best of intentions and in accordance with our terms and conditions. Best of Suffolk - now that you are clear on guidance from the Government, why don't you follow your 'best intentions' and give customers the refunds you owe retrospectively and not continue to blame your ignorance as an excuse for not paying?RESPONSE TO REPLYDelighted to hear that we will be refunded (but we have not as yet). We have stayed several times with Best of Suffolk and it saddens me that yet another company seemingly has put quantity over quality. Slow Suffolk Travel Guide - Expert insider tips on everything from the best B&Bs and pubs to coastal walks and beaches, heritage sites and local highlights. Wonderful walks all around the village, and you are literally 5 minutes from the A12, so all your desired go to destinations are within easy reach, including Aldeburgh, Snape maltings & Southwold. I called again as it was freezing. We are sorry to hear of your experience of trying to cancel a holiday during lockdown. 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Services you provide simply the WORST holiday letting company we have stayed several times with of.
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